Last updated: 12 January 2026

Returns & Cancellations Policy

Local Exhaust Ventilation (LEV) Products

This Returns and Cancellation Policy applies to the sale of Local Exhaust Ventilation (LEV) equipment and related products supplied by Leve-Tech Engineering Ltd (“we”, “us”, “our”) to business customers (“you”, “the customer”).

Scope

• This policy applies to business-to-business (B2B) transactions only.
• Consumer cancellation rights under the Consumer Contracts Regulations do not apply.
• All sales are subject to our Terms and Conditions of Sale.

Order Cancellations

Cancellation Before Order Acceptance

• Orders may be cancelled without charge prior to written order confirmation.
• Cancellation must be made in writing.

Cancellation After Order Acceptance

• Once an order has been accepted, cancellation is subject to written agreement.
• We reserve the right to charge for:
  • Goods already manufactured, sourced, or dispatched.
  • Supplier cancellation fees.
  • Administrative and handling costs.

Custom or Bespoke Products

Orders for custom-built, modified, or non-standard LEV equipment (including ductwork cut to size, bespoke fans, control panels, or systems designed to specification) cannot be cancelled once production has commenced.

Returns Policy

Authorisation Required

• All returns must be authorised in advance.
• Unauthorised returns will not be accepted.

Time Limits

• Requests for returns must be made within 7 days of delivery, unless otherwise agreed in writing.

Condition of Returned Goods

Returned goods must:

• Be unused and uninstalled.
• Be in original packaging.
• Be in a resalable condition.
• Include all accessories, manuals, and documentation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are non-returnable, unless faulty:

• Custom or made-to-order LEV equipment.
• Items manufactured or modified to customer specification.
• Used, installed, or commissioned equipment.
• Filters, consumables, and hygiene-critical components.
• Clearance or end-of-line items (where stated at time of sale)

Faulty or Incorrect Goods

Faulty Products

• Faults must be reported within 7 days of delivery.
• We may, at our discretion:
  • Repair the product.
  • Replace the product.
  • Issue a credit or refund.

Incorrect or Damaged Goods

• Any damage or delivery discrepancies must be reported within 3 working days of receipt.
• Photographic evidence may be required.

Restocking Fees

• Approved returns will be subject to a restocking fee of 25% of the invoice value.
• Original delivery charges are non-refundable.

Return Costs

• The customer is responsible for return carriage, insurance, and packaging unless the return is due to our error.
• Returned goods remain the customer’s responsibility until received and inspected by us.

8. Inspection and Acceptance

• All returned goods are inspected upon receipt.
• Acceptance of returned items does not constitute an admission of liability.

Refunds and Credits

• Approved refunds or credits will be processed within 14 daysof acceptance.
• Refunds are issued using the original payment method where possible.
• Credit notes may be issued in lieu of refunds.

Installation, Commissioning & Testing

• We are not responsible for removal, reinstallation, commissioning, LEV testing (TExT), or site-related costs unless agreed in writing.
• Returns will not be accepted for goods installed incorrectly or used outside manufacturer guidelines.

Health & Safety Compliance

• LEV equipment must be installed and used in accordance with UK health & safety legislation, including COSHH.
• Returns will not be accepted where equipment has been used in a manner that compromises safety or hygiene.

Governing Law

This policy is governed by the laws of England and Wales.